Introducing a new tool into your life is really hard. What if AI agents could help? In this post, we discuss how agentic systems might change user interfaces forever.
While at Envoy and OfficeTogether, we spent so so much time on UX - but as the features grew, it was impossible to keep things simple and delightful so we had to throw CSMs and human labor at the problem. We just have to make sure the UI assistant doesn't feel like the next Clippy!
We are currently building this as a product. We have the same discussion internally all the time, what will the agentification of SaaS Look like?
I think there are multiple ways this could turn out:
1) Full agentification, we just talk to our computer and it shows us interfaces as we need them
2) Partial Agentification, part of the tasks that are mundane and low frequency will be done via an agent. Other Tasks that are more creative will be done in an UI.
3) No Agentification, we will keep using SaaS as we know it today.
Personally, I think, the third option is unlikely.
I also think that especially tools that are meant to create (Miro, Notion, Figma etc.) will be very similar to what you know today, because the way to communicate what you want is just very efficient.
Our thesis is that when you have an AI Agent that understands a product well you can first let it explain things, and then also provide a way towards the full agentification in the future.
While at Envoy and OfficeTogether, we spent so so much time on UX - but as the features grew, it was impossible to keep things simple and delightful so we had to throw CSMs and human labor at the problem. We just have to make sure the UI assistant doesn't feel like the next Clippy!
We are currently building this as a product. We have the same discussion internally all the time, what will the agentification of SaaS Look like?
I think there are multiple ways this could turn out:
1) Full agentification, we just talk to our computer and it shows us interfaces as we need them
2) Partial Agentification, part of the tasks that are mundane and low frequency will be done via an agent. Other Tasks that are more creative will be done in an UI.
3) No Agentification, we will keep using SaaS as we know it today.
Personally, I think, the third option is unlikely.
I also think that especially tools that are meant to create (Miro, Notion, Figma etc.) will be very similar to what you know today, because the way to communicate what you want is just very efficient.
Our thesis is that when you have an AI Agent that understands a product well you can first let it explain things, and then also provide a way towards the full agentification in the future.